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guarantees

100% Satisfaction Guarantee

If for any reason you are unsatisfied with our service within the 7 day money back guarantee period, simply notify us and your contract fees will be reversed. No advanced notification required, no paperwork, no red tape, no catches whatsoever.

Please Note: Due to the nature of the product, the money back guarantee does not apply to domain name registrations/transfers/renewals.x
The Money Back Guarantee period starts when the account is initially activated regardless of any promotions used or free trial periods.

24 Hour Support Response Guarantee

If you don’t hear back from a team member within twenty-four (24) hours, we will credit your account.

Any technical support request that is submitted through our specified support channels is guaranteed to receive a response within twenty-four (24) hours. Please note that this does not mean that our average response takes twenty-four (24) hours (it is, on average, usually within minutes.) If a response is not given within twenty-four (24) hours, a 50% credit of your monthly payment can be requested (per ticket).

Contact our billing department to request a service credit.

Notes: Support response guarantee applies towards the first initial staff response only and not subsequent replies. Support response guarantee does not include abuse, affiliate, billing, management, migration, or sales emails sent via official means. Support response guarantee does not guarantee resolution within twenty-four (24) hours but merely a response from a human (non-automated response). Total credits in a given month cannot exceed 100% of customer’s hosting fees for the account which the requests were in reference to.